Question 1

How long will it take to receive my order?

Accepted Answer

The overall estimated timeframe from order confirmation to delivery is typically 12–15 business days, including assembly, quality control, processing and shipping. Orders are generally prepared and dispatched within approximately 3–7 business days. Delivery times are estimates and may occasionally vary due to destination, customs, carrier routing, public holidays, component availability or other circumstances outside our reasonable control.

Question 2

How do I track my order?

Accepted Answer

Once your order has been dispatched, you’ll receive a shipping confirmation with the available tracking information. Tracking updates can sometimes be intermittent while parcels move between international carriers, customs facilities or logistics hubs. A temporary lack of new scans does not necessarily mean the shipment is lost.

Question 3

Do you ship internationally?

Accepted Answer

Yes. Studio96 ships to most countries worldwide. Available destinations and shipping services are confirmed at checkout.

Question 4

Do you offer free shipping?

Accepted Answer

Yes, standard shipping is free to eligible destinations where shown at checkout. Any optional premium or express shipping service will be displayed separately where available.

Question 5

Will I have to pay customs or import taxes?

Accepted Answer

Depending on the destination and fulfilment location, an order may be subject to import VAT, customs duties, brokerage or clearance charges. Unless these charges are expressly shown as included or prepaid at checkout, they are the customer’s responsibility and are determined by the destination country or carrier.

Question 6

What happens if my tracking stops updating?

Accepted Answer

Tracking may remain unchanged for periods while a shipment moves between carriers, countries or customs facilities. If tracking appears materially delayed, contact us at info@studio96watches.com and we can review the available carrier information and, where appropriate, request an investigation.

Question 7

Can I change my shipping address after ordering?

Accepted Answer

Contact us as soon as possible. We may be able to update an address before fulfilment, but changes cannot be guaranteed once production, fulfilment or carrier processing has begun. After dispatch, any reroute depends on the carrier.

Question 8

What happens if I enter the wrong delivery address?

Accepted Answer

Customers are responsible for providing complete and accurate shipping information at checkout. If delivery fails because of an incorrect or incomplete address, additional return, redelivery, customs or handling costs may apply where permitted by law.

Question 9

What is your return policy?

Accepted Answer

Eligible EU/EEA consumers have a statutory 14-day right of withdrawal, starting from the day the order is received. To request a return, contact us at info@studio96watches.com within the applicable period.For non-defect returns, the customer is responsible for return shipping. The watch should only be handled as necessary to inspect it; excessive handling, wear, scratches, bracelet sizing or other damage that reduces its value may result in a lawful deduction from the refund.If your watch is defective, damaged or incorrectly supplied, please contact us with your order number and photos/videos so we can review the issue and provide the appropriate remedy.For customers outside the EU/EEA, return rights depend on applicable local law and the circumstances of the order.

Question 10

Can I exchange an item?

Accepted Answer

If the watch was supplied correctly and you simply prefer a different configuration, an exchange is not automatic and may be offered at Studio96’s discretion.You may be asked to return the original watch at your own cost, and any price difference, agreed production cost or other applicable amount may need to be paid before the replacement is prepared.If the item is defective, damaged or incorrectly supplied, please contact us with your order number and clear photos/videos so we can assess the issue and provide the appropriate remedy.

Question 11

Can I cancel or change my order?

Accepted Answer

Please contact us as soon as possible if you need to cancel or change your order.Because Studio96 watches may enter component allocation, assembly, quality control or fulfilment shortly after checkout, changes or cancellations cannot always be guaranteed once production has begun.Configuration changes are most likely to be possible when requested shortly after purchase, but each request is assessed based on the current production status of the order. Any mandatory statutory cancellation or withdrawal rights remain unaffected.

Question 12

Who pays for return shipping?

Accepted Answer

For eligible non-defect returns or change-of-mind withdrawals, the customer is responsible for the direct cost of returning the item unless otherwise agreed or required by law. If a product is confirmed to be defective, damaged or incorrectly supplied for a reason attributable to Studio96, reasonable return costs will be covered where required.

Question 13

What condition must my return be in?

Accepted Answer

The watch should only be handled as necessary to inspect its nature, characteristics and functioning. We recommend inspecting the watch before removing the transparent protective films. Excessive handling, wear, scratches, bracelet sizing, alterations or missing items that reduce the product’s value may result in a lawful diminished-value deduction.

Question 14

How long does a refund take?

Accepted Answer

Refunds are issued to the original payment method once the applicable return process has been completed. For statutory withdrawals, Studio96 may withhold reimbursement until the returned goods are received or evidence of return shipment is provided, where permitted by law. Banks and payment providers may require additional time to display the refund.

Question 15

What payment methods do you accept?

Accepted Answer

Available payment methods are shown at checkout and may vary depending on your country, currency and device. Payments are processed securely through Shopify and supported payment providers.

Question 16

Do you accept store credit?

Accepted Answer

Yes. If store credit has been issued to your customer account, it can be used toward eligible purchases where available at checkout. Any remaining balance stays associated with your account until used, subject to the applicable terms.

Question 17

Is my payment secure?

Accepted Answer

Yes. Payments are processed through Shopify and supported payment providers using secure payment infrastructure. Studio96 does not independently store your full payment-card details. Personal information is handled in accordance with our Privacy Policy.

Question 18

Can I pick up my order in person?

Accepted Answer

Studio96 does not currently offer customer pickup. Orders are delivered through our available shipping and fulfilment network.

Question 19

Are Studio96 watches Seiko watches?

Accepted Answer

No. Studio96 watches are independent Studio96-branded timepieces. They use an NH35 automatic movement, but the completed watch is not a Seiko-branded product and carries Studio96 branding.

Question 20

How does the configurator work?

Accepted Answer

Studio96 offers 96 core design combinations through a curated selection of cases, dials and hands, together with additional branding choices such as logo color. The exact configuration confirmed at checkout becomes the specification for your watch.

Question 21

Are Studio96 watches made to order?

Accepted Answer

Yes. Studio96 operates an order-driven production model. Watches are generally assembled after the order is placed according to the selected configuration, then tested and quality-checked before dispatch.

Question 22

Where are Studio96 watches made?

Accepted Answer

Studio96 is an Italian-operated watch brand responsible for the design direction, specifications, configuration system and customer experience. Depending on the order and operational requirements, watches may be assembled, inspected or fulfilled directly by Studio96 or by selected production and fulfilment partners working to Studio96 specifications and quality standards.

Question 23

What materials are used?

Accepted Answer

Studio96 watches feature a 40 mm stainless-steel case, stainless-steel bracelet, sapphire crystal and NH35 automatic movement, unless otherwise stated on the relevant product page.

Question 24

Is the watch water resistant?

Accepted Answer

Yes. Studio96 watches are rated to 3 ATM. They are suitable for everyday splashes and light rain, but should not be submerged or worn while swimming or showering.

Question 25

What warranty does my watch have?

Accepted Answer

Studio96 provides a 12-month commercial warranty covering qualifying manufacturing and assembly defects. This warranty is additional to, and does not replace, any mandatory statutory consumer or legal-guarantee rights that apply to your purchase.

Question 26

What is not covered by the warranty?

Accepted Answer

The commercial warranty does not cover normal wear and tear, scratches, accidental damage, misuse, unauthorized modification or repair, damage caused during bracelet sizing, water damage resulting from use beyond the stated 3 ATM rating, or normal mechanical timekeeping variation.

Question 27

What should I do if my watch arrives damaged or defective?

Accepted Answer

Contact us promptly at info@studio96watches.com with your order number and clear photos or videos showing the issue. We may request additional evidence or return of the watch for inspection before determining the appropriate remedy.

Question 28

How accurate is the NH35 movement?

Accepted Answer

The NH35 is a mechanical automatic movement. Its manufacturer-specified accuracy range is approximately -20 to +40 seconds per day under normal conditions. Small variations in daily timekeeping are normal for a mechanical watch and are not by themselves considered a defect.

Question 29

Why has my watch stopped?

Accepted Answer

Studio96 watches use an automatic mechanical movement and do not use a battery. If the watch has not been worn for some time, its power reserve may run out and the watch may stop. The NH35 provides approximately 41+ hours of power reserve when fully wound. The watch can be restarted by gently winding the crown and then wearing it normally, or by just wearing the watch directly on your wrist, the movement features a rotor that charges the movement at every wrist motion.

Question 30

Can I manually wind my watch?

Accepted Answer

Yes. The NH35 supports manual winding. With the crown in its normal winding position, turn it gently clockwise to wind the movement. Avoid forcing the crown if you feel unusual resistance. Alternatively, the watch will start ticking again by just wearing it on your wrist, the movement will charge at the motion of your wrist through the rotor in the back.

Question 31

Can I swim or shower with my watch?

Accepted Answer

No. Studio96 watches are rated to 3 ATM, which is suitable for everyday splashes and light rain. We recommend avoiding swimming, showering, bathing or submerging the watch.

Question 32

How do I resize the bracelet?

Accepted Answer

The bracelet can be resized by removing links using the included sizing tool. Work carefully on a clean surface and avoid forcing the pins or components. Damage caused during customer sizing is not considered a manufacturing defect. We recommend relying on professional care if you do not feel comfortable doing this alone.

Question 33

How should I care for my watch?

Accepted Answer

Avoid strong impacts, prolonged moisture, chemicals, extreme temperatures and strong magnetic fields. Clean the case and bracelet gently with a soft dry or slightly damp cloth and avoid abrasive products.

FAQ